Support

Email support@hpzenai.com with your EnergyPhy SKU, device ID if available, a description of the issue, and photos where useful. Never send passwords, verification codes or factory recovery secrets.

Before installation

Check the SKU, supplied installation instructions and equipment labels. Have qualified personnel perform electrical or pressurised-system work. Isolate power and release pressure before servicing. Do not infer wiring, pressure settings or electrical ratings from a different SKU.

Warranty

Refer to the warranty details on your SKU page and the certificate or terms supplied with your purchase. Contact support before returning a device.